Hitting the reset button on marketing communications begins by accepting a new perspective on what marketing communications needs to accomplish. Switching a company’s perspective from that of a traditional advertiser to that of a tightly disciplined, personalized publisher can help a company join the online conversation. The company’s Web site can generate dramatically more sales leads than it ever has before by offering more-timely, personalized, and useful content.

Walking into a ballgame, you are likely to hear someone shouting, “Program! Get your program! Can’t tell the players without a program!” I can’t think of a better analogy for developing a “best practices” social media program: its all about nailing down – in writing – who you need to connect with online, what you are trying to achieve with them, and knowing what to measure so that you will know if you have achieved your goals.

If the company is going to achieve and maintain a brand value using social media, it will need to first understand the company’s stake in the marketplace and the value it offers to its customers. The value proposition is all about the customer. What matters to them and how you can deliver value that differentiates you from your competitors.

Many marketers stepping up to embrace social media are bringing their old “push strategy” skills to a new “customer pull” reality, making a critical miscalculation. The social media phenomenon is not just a new set of communications vehicles for your company to broadcast its value proposition and messaging to a target market. It is about customers wanting and needing relevant information to make better decisions and to share with others. Over the years they have become jaded by the packaging and spin that typifies most marketing and advertising campaigns.

More than eight out of 10 North American and European enterprise IT decision makers said word-of-mouth recommendations or testimonials are the most important sources when making buying decisions. Obtaining these recommendations and testimonials becomes easier when B2B social media practices are put into place—turning your customers into brand advocates.

Step one: Before you start, establish clear business objectives and metrics.

What surprises me is how many blogs and podcasts or even Facebook groups and Twitter sites are started as an executive pet project. That may relieve some pressure to demonstrate ROI, but as a marketer responsible for social media initiatives, you should never move off the starting mark without clear and measureable business goals.

For Maples Communications, it is an honor to be called a wingman. We want to “check your six”-the six o’clock position where the jet is most vulnerable, the pilot’s blind spot.

A few days ago, a friend sent me the “Social Media Revolution” link from YouTube knowing that I believe the traditional media model for companies to communicate to customers is broken.    We are in the middle of a revolution.  The tools may change over time, but social media is here to stay.   
You and I both [...]

We’ve all been there-we click on a link in the hopes of getting some interesting or relevant information only to be greeted with a page requiring us to supply our name, e-mail address, phone number, birthday, address, and yet another password that we won’t remember because it has to be 268 characters long. I don’t know about you, but unless it is something I really want to read, I click the back button and move on.

With the holiday season looming (my local Orange County Home Depot is already selling poinsettias and icicle lights!) we will see the social media juggernaut collide head on with the biggest season of the year for retailers-and those retailers are gearing up!